First, I felt a bit overwhelmed/stressed going through the process. Plus, having to rush home twice from work to meet my window for service. I truly appreciated Eric assuring me that I didn't have to rush home the 3rd time. His consideration meant so much to me. I admired Eric's professionalism. He explained everything he was going to do in advance, and allowed me to ask questions I had. He is an asset to your company. Thank you Eric for everything. You are "Awesome"! And yes, I would recommend you guys to family and friends.