It was in the middle of the winter and everyone was calling J % D Plumbing & Heating. They took the time to come out and check on the heating problem. Right away, they identified the problem and removed the piece that same day. Part of it needed to be repaired and some other parts replaced. The technician said it would be ready in a week. He was actually back in 4 days! I was pleased with the how everything was done quickly, left clean, and got my heat back.