We called Done! as we were having granite countertops installed and I could not get the hot water on 3 out of my 4 sinks to shut off. Done! sent Thomas Meyer out within 1 hour. He assessed the situation after hearing and seeing my explanation and informed me of the solution as well as provided me with a quote before starting the work. He also informed me how I could save money now and in the future by becoming a member of their 1st Service Club. I actually had Thomas fix another issue that I was having not related to the faucets. He added that to the quote and even showed me how much I could save with the 1st Service Club. I saved the amount of the membership, the service fee, and then some more! I was very satisfied with his work and he finished everything before the installers came to install the countertops. I would recommend them and Thomas again.