Tech had to come out to replace a frozen/busted outside faucet. Turns out the previous owner decided to concrete seal it into the house and ensure its removal would be all but impossible. The tech patiently tried a few different methods of removing the pipe, ultimately ending up having to cut it apart from multiple angles to get it removed - certainly something I wouldn't have thought of doing myself. All in all, only took a couple hours, although most of that was undoing the stupid work done by the house's previous owner - so credit to the tech for taking the time to fix their mistakes and do it right. I'll definitely be looking to use this company again for any future needs!