Done Plumbing & Heating

Business Description:

One call is all it takes to get it Done! We're available 7 days a week with no extra charges for nights or weekends. All our technicians are professionally-trained.

Categories

plumbing, heating, and cooling
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Lane's Review

Service

Professionalism

Quality

Longmont, CO

Done Plumbing & Heating

Great timely service...at a price

Two days ago I phoned Done to check out why my hot water tank was over pressuring. they said someone would be by between 2 and 4 that day, which was awesome. They also called me when they were on the way, and were in fact early, which was great. Justin showed up, and was very professional and curteous. He answered all my questions and explained what he thought the problem was. Two valves, the tenk pressure relief valve and the house line presssure regulator, needed to be changed.
Fair enough I thought. However,the price he quoted me to change 2 valves was $850.00. Since I have little plumbing experience myself, I told him I would have to think about it. That evening I youtubed how to change the valves. The next day I went to Home Depot, bought the 2 valves for $45.00, and replaced them in 20 minutes.
I understand they have to make a profit, but it seems a little rediculous to be charging 19 times what the products cost, especially for such an easy fix.

comments

Thank you for your feedback, we have shared it with our management team. We always present pricing in writing before any work is performed so all customers can make an informed decision. Beyond the cost of the part we do have to take into consideration labor by a professionally licensed plumber (to accurately diagnose and solve the problem) and overhead costs not associated with a DIY fix (vehicles, insurance, benefits, etc). We also extend a parts and labor warranty (for 1 year in most cases) to ensure that work performed is void of defects or future issues. We are glad that our diagnosis was able to help you resolve this issue and welcome the opportunity work with you again should the need arise.

Done Plumbing & Heating commented on 03/11/2013