Southwind Flooring

Business Description:

Carpet and flooring installation

Categories

carpet & floor coverings

Chris' Review

Service

Will Recommend

Price for Value

Middlebury, IN

Southwind Flooring

Horrible experience

i had a tile shower and kitchen back splash done. First impression was good. Person who did the estimate was nice, guy from the showroom was nice (Willie). They give us the day and time to be ready for them to come and here is where the nightmare begins. 3 times out of 6 days on the job i had to call at least an hour after when they said they would be there. Yes i called them no courtesy call from them. One of those days they were to show at 9 am, i called at 11 am they were not there yet, they then said it would be around 1 pm in which they never showed that day. I also had some complaints on quality. some issues fixed some were not. When talking to Willie in the show room about the mistakes he got heated and told me to let his workers do the job i was complaining to much, and to make it worse said they just did a million dollar home with no problems as if my 275k home was not as important. Long story short 1 amateur mistake of corner cutting trim around the shelf i complained about (Willie also said was unprofessional looking) never was fixed like promised. Back splash was done looked nice but when i went to plug in my stuff two of the receptacles was not screwed in the wall. what seemed like not a big deal, but upon trying to use longer screws cause the tile is thicker they cut the tile to long it covers the holes so it cannot be screwed in. Do i drill in it and chance it cracking or leave it hanging wrong. i would not recommend, prices were low but i guess you get what you pay for.