Very poor experience with the Phoenix area renters warehouse. I can honestly say it was the worst customer service experience of my life. When we first moved in, there was very obviously an ant infestation. When we called to complain, the representative said it was not their problem, we had already moved in and to call an exterminator. Months after this, we needed our tree trimmed. We were told someone would contact us to set a time up, as my Fiance works nights and needs to rest during the day. Sometime in the following week during the morning, a man showed up to trim the tree. When told tasking him to please leave, he got hostile and started cussing at my Fiance and making trying to intimidate her into letting him stay. After calling renters warehouse and explaining it, they said he is there already and will finish, and that they had talked to me and I said that time was ok (this was an absolute lie). Any time we called in for a work order, the representatives were rude and acted like we were a bothering them to do their jobs. Fast forward to a few weeks before our lease is up, and I had left both Adrian and Justin MULTIPLE messages and calls trying to have some closing questions answered. Never did I get a single call back. The only time they returned our calls (Adrian) was to cater to something they need, and were extremely rude about it. During this time as well work orders were placed from them looking at the property without my knowledge, and the only way I was informed was when I would be called by a contractor or one would show up. Upon calling and complaining to the upper management of renters warehouse in Arizona, they simply stated that they knew they were weak in the area of customer service. They acted like this was the usual experience. The final straw was when a representative went in to do a closing inspection, and left our A.C. on, causing a hefty power bill. We had not lived in the property for two months so we knew it was them. When we Finally got someone on the phone to complain to, they acted like we were lying. They finally admitted it was one of their employees after submitted proof, and we are still awaiting a refund. Do yourself a favor and do not rent from these people.The only thing this company is good at is processing work orders, but the nightmare of customer service is not worth it.