When my air went out, I got online and scheduled an appointment. I received and immediate and friendly call back and scheduled the appointment. Technician, Matthew, came out within the time frame that was set. From the moment he introduced himself, I felt relieved as he did not present the demeanor or appearance of being a less than desirable or competent professional. He evaluated the AC unit and noticed the wiring from previous work was wrong. He manipulated a couple of wires and the unit was back to work. I paid the $89 service fee with no add-ons. Matthew advised me of the Bam Plan, but did it in a way that I did not feel obligated to purchase it immediately. He was a consumate professional. I will undoubtedly recommend Bonney services to my friends and family.