I'm happy to report that when things didn't go as planned and per Bonney's Reputation, the owner and manager made things right. Specifically, I had two areas needing work: plumbing and a new Heating & AC system. First, the sales person Mary S. (Home Performance Advisor)was outstanding in helping with everything including the SMUD financing, the follow up, and constant communications. She is a Champion. The next Champion was the plumber Dmitriy. He explained in detail what needed to be done and did it. He even diagramed what he did so I would better understand what he did under my house. Both of these individuals went way beyond the extra mile of expectations. Thank you. The crew putting in the H & AC had some issues...all of which was corrected by both Candice (owner) and the manager Bill. As it turned out, Bonney Pumbing, Heating, Air & Rooter came through with flying colors. They wanted to know if I had any issues, and what they could do to address and corrrect them. I thank you for taking a personal interest to be sure that I the customer was completely satisfied...and I am.