I called your company (Bonnie Plumbing and Heating Repair) to come and check out our toilet which was leaking. I called you because I felt you were a reputable company and was under the impression that I would know upfront how much it would cost before they started working on it (advertised on the truck). The gentleman came out and quoted a price of $200 (which I thought was high) just to take the toilet off and put it back on again. In addition, he wanted me to sign up for your BAM Membership which was $99, which would give me a 15 discount off the price plus when the Air Conditioning person came, my diagnostic would be waived because I had a membership. My husband and I decided to go ahead. It was high, but we would go ahead and agree to that (which meant I needed to sign a paper). Once the toilet was off, he informed us we now needed a new toilet flange which was an additional $333.70 (with my discount). Now our total just went up to $602. At that point, we told him that was very unacceptable. I could buy a flange for $14.95. We just felt it was outrageous. At that point, he proceeded to tell me we needed to pay $103; the only thing he did was take the toilet off. We told him not to do put the toilet back on; just leave it where it was.