Julian had the most incredible manners and set me at ease from the very moment I opened the door. He explained everything he was going to do, step by step, and helped me to gain confidence in what was going to take place, since this was the first time we were having this type of carpet cleaning and I was feeling a bit unsure. He was sure to tell me that some stains might not come up but he would do his best to get them up and would treat them with care. The results were amazing. The carpets look fantastic! I am very pleased and will definitely ask for Julian when we clean the carpets again. He was so pleasant and knowledgeable and ready to answer any questions I had.. Thank you for your wonderful service, Julian!