Business Description:
True Clean Carpet green steam system uses treated water that truly provides a better clean without using any shampoos and leaves no residue. Dry in 1-2 hours!
5 1285 reviews
Categories
carpet & upholstery cleaning
True Clean Carpet
110 Weldon Pkwy, Maryland Heights, MO 63043, USA
(314) 427-9500
http://www.truecleancarpet.com

Service

Quality

Professionalism

Joel C.

Lake Saint Louis, MO
True Clean Carpet

Carpet still wet after 8 hrs

Return customer...Don't know what happened this time, but my carpet is still wet in most places after 8 hrs. I have had fans on it in every room, and have resorted to dragging dry towels across the rooms picking up water. The last two times the carpet dried in two hours. Hoping I don't get mold before it dries. Puzzled.

comments

This was a valid complaint by Joel because we checked the equipment and found that a water seal was cracked and so more water was left in the carpet than should have been. In talking with Joel about this we offered to bring fans out but he said he had it under control and didn't think he needed our fans. We are sending an inconvenience fee of $50 to Joel with our deepest apologies. As Joel mentioned he has used our services in the past and has always been happy and knew something was wrong when he didn't experience our fast dry times of 1-2 hours.

 True Clean Carpet commented on 06/23/2017
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