After setting up an appointment and getting things scheduled, Andrew was right on time. He did a walk around of the house, to my surprise was quoted 20 dollars less. He told us about the process, and how it worked. He was polite and did an awesome job of cleaning the carpets. Since we have a pet I showed him were the dog likes to hang out, he want over those spots a couple of times to make sure they were clean. This is one company I will have back to my home.