True Clean Carpet

Business Description:

True Clean Carpet green steam system uses treated water that truly provides a better clean without using any shampoos and leaves no residue. Dry in 1-2 hours!

Categories

carpet & upholstery cleaning
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Dana's Review

Service

Quality

Professionalism

Chesterfield, MO

True Clean Carpet

Very disappointed.

A couple of weeks after having the carpets cleaned in my home with True Clean, I needed to clean up a pet stain. I used my home carpet cleaning machine and I was shocked how much dirt came up on my supposedly clean carpet. I tested another area and the same thing, dirt, and plenty of it. I called the company and they said they would clean the carpets again, for a fee! I'm seeing more and more dirty spots come up every day. This is the worse carpet cleaning experience ever. I'm so disappointed. I'll be calling Woodard soon!

comments

Ms. McDougall,

We appreciate the time you took to provide a review even though it was not the positive reviews we customarily receive.

In looking at your record we provided service to you in July and we are now just getting your issue before us at the end of October. We do provide return service visits at no charge if we receive them within 7 days of the service. We cannot provide a free service beyond 7 days for pet issues because they can return and create more issues after we leave.

As far as our cleaning ability is concerned we have been tested by the Carpet and Rug Institute and they awarded us their highest rating they provide for our cleaning results. Should we miss something we always will return at no charge but we must be made aware of it within 7 days and not several months.

We wish you the best in obtaining a service provider that will better meet your needs.

Regards,

True Clean Carpet

True Clean Carpet commented on 11/05/2013