Andrew arrived on time, was very friendly and congenial. He was dressed in uniform and clean cut. I felt safe with him entering my home. He cleaned all the areas I had asked for and offered suggestions. He used the pet product, which was his decision based on his expertise and experience. I appreciated his good mood, (even though due to my schedule, he could not start until 5 pm). I appreciate the company working with my schedule so I did not have to take off work. There are some stains left, but I did not expect for every stain to be removed. They are definitely lessened. The rest of the carpet, where there were no major stains, looks very good. We were having cleaned in prep for selling. The sofa and loveseat were also cleaned and they are definitely brightened up and smelling much better. We have 2 dogs and 2 cats, along with many years of kids in and out. The carpet is 14 years old and has only been cleaned 3 times prior to this. Once by us with the grocery store rental and twice by a company who used the detergent method. It is much cleaner with True Clean Carpet and dried in a flash!