True Clean Carpet

Business Description:

True Clean Carpet green steam system uses treated water that truly provides a better clean without using any shampoos and leaves no residue. Dry in 1-2 hours!

Categories

carpet & upholstery cleaning
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Robyn's Review

Service

Quality

Professionalism

Dardenne Prairie, MO

True Clean Carpet

Very impressed!

If my review were only to evaluate our satisfaction with the results in our carpets, all of the ratings would be 5s. But when we also think about the courtesy, professionalism of everyone we dealt with, we'd give them 10s for all of it if we could. From the first phone call, Amy was very helpful in hearing our problems & explaining their processes and how they could help. We got a reminder call with an estimated time to expect the technician. And on the day of service, we got calls from the technician, Andrew, giving us updates on his arrival time. He was late because of traffic and the distance from his last job, for which he apologized a few times. It didn't matter to us except that we wouldn't have been surprised if they had rescheduled us to another day because Andrew couldn't get to us until 4pm on a Friday and we had a lot of space to do. But he got there with no intention of anything but to get us done & make us happy. I even added a couple of spaces. He was alone and I can't say enough about how hard he worked to get everything finished. He stopped a couple of times, only to explain something to us. Needless to say, by the time he packed up his equipment when he finished 10 spaces on 3 floors of our home, it was late. We felt badly that he was working so hard & so late & sent him off with some food. He was really great! The next morning, surveying everything in the daylight & after it had dried well, we can't believe how good our carpet looks. It looks like it did when it was new. We'll definitely use True Clean again.