My carpet is 15 years old. The last time I had your company clean it was in 2007. A lot had happened, especially in one room. My late mother had spilled orange drink of some sort that I tried to get out unsuccessfully. My brother added cigarette ash and coke spills. When he did his walk thru, I told Ben that I didn't expect miracles - just do the best he could. I had tried a small steam cleaner and spray cleaners which probably only made it worse. Ben got me my miracle. The carpet looks great - no trace of orange or ash. I would recommend your service to anyone. As a matter of fact, you are scheduled to clean for one of my friends this week in Southridge Condos.