This was my second time using this company to clean my couch (they also cleaned a small room). My resident and foster kitties sometimes have "oopsies" on my couch (plus the normal hair and dirt), and True Clean is able to remove the stains and odors. My small room still has an odor, but there's nothing that can be done once it's in the pad, so I do not fault the company. They were able to get the visible stains out for me.

The young man who did the work was early because he has a cancellation and hoped to finish his work day early since it was a Friday. He asked if he needed to move the treadmill or clean the back of the couch since it was against a wall. I told him it wasn't necessary, but in reality, I paid for it, so he should have done it. He was nice enough, though.