I was really pleased with my experience with True Clean Carpet. They were on time, and I use that term a little loosely. I had an appointment at 1 and they called and said that they had an opening earlier if I wanted, or if not they would just come at 1. I gave them the green light to come earlier and they showed up right when they said they would. The guy that came to clean my carpets was really great. He talked to me about what he did, and told me everything that he was doing while he was doing it which I really appreciated. He was just wonderful and I really could not be happier with the work that he did.