When we found out that we had bed bugs, it was close to the end of the world for us :( We had just moved into an apartment and both my roommate and I are students. The last thing that we were able to afford, in respect to time and money, was bed bugs. We called Nick and the next day he was there to do the extermination. He was very personable, explained the whole process to us from start to finish, took time to speak to us in between visits (he had to come twice), and was sympathetic towards all of our concerns. He was even able to suggest a contact with Health Canada who could help us with negotiations regaurding payment with the building management. I would absolutly recommend Peregrine, they made the best of a terrible situation. Thanks so much!!