Business Description:
Home Improvements, Replacement Windows, Siding, & Doors
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Categories
windows & door contractors
Window Galaxy USA
7050 NJ-35, South Amboy, NJ 08879, USA
(800) 990-1235

Service

Total Experience

Will Recommend

Melissa C.

Scarsdale , NY

Window Galaxy USA

Terrible. Never again

I ordered windows for our kitchen/den (about 15 windows). I noticed the salesman discouraged me from ordering more at the time, suggested I see how these several windows went first. The wait between ordering and coordinating an installation was significant but nothing compared to the problems I encountered when I needed to replace 5 of the windows due to mold growing between the panes. Lifetime warranty right? I didn’t realize that meant you’d wait a lifetime for the warranty to be made good on. I lost track of how long it was between ordering the Wu dues and their delivery, but what’s worse is they still sit in my basement. I called and called, sometimes they have offered to come on a day when it’s pouring rain or have told me they are on their way when I’ve already told them I would be home that day. The windows sit in my basement. I guess they can say they replaced my windows. Oh also one day the installer came and began replacing one but was having difficulty so he said he’d come back. He never has and the window he was pulling out but put back in doesn’t open now. This company seems like a disaster from my standpoint. Never again.