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Amazing customer service!!!!
I had a problem with my power on the night before thanksgiving, my entire house was completely out of power due to a circuit issue. I woke up early and looked for emergency electricians on Google. I called a place that was on the top of the paid search results and was told that i would be called back soon, I also called H.O. I told the person on the phone that I wanted to see what they had for appointments on Friday as I couldn't afford the emergency pricing.
This information did not stop a technician from calling me back within minutes and spending 40 minutes on the phone with me. He was kind and I really felt like he cared about helping me, even though I am sure this is not what his plans were fro 8 am on Thanksgiving morning. He had me email pictures of all my breakers and was so patient as he walked me through getting most of my power back on. He asked me if I felt like this was a manageable solution until the technicians could come out and it would be more affordable for me. It was!!! I was thrilled to have power back for my roommates and I was able to be on the road and made it to Thanksgiving with my family.
I really felt like the person on the phone cared about getting my power back. I really recommend H.O Electric. I will update this review after they come out and give a permanent fix, but given the care that I have received this far, I am confident that I will just have more great things to write.
I would like to mention that as of 5 pm on the Friday after Thanksgiving I have not received a call back from the other"emergency" electrician that I called. If you need someone who will be there when you need them, call H.O.