I had two outlets that had stopped working- a simple thing but it can be difficult to get someone in, especially for a smaller job. The great thing about HO is that it's a company with a team of people behind it, so you can always get someone on the phone. I had called a few independent electricians and got calls back from them 2 days later.. I called into HO elecrtic and got someone on the phone right away who took all of my information, and booked an appointment right away. The electricians then showed up on time, and walked me through what they were doing. Price was the set price in their book. Within half on hour they were on their way.