I called on the staff of Fine Floors for the first time to do a pretty simple flooring installation (I also bought the flooring from them). I thought that Joe (the owner) was really easy to work with and I didn't have any problems with him. However, things began to fall apart in terms of the back-end of the company.

I had three different installers come out (one of which I found to be somewhat incompetent) and there was a lot of back and forth in terms of trying to get the work done. It took weeks for the project to be completed. Also, every time I tried to call them, they wouldn't follow up when they said that they would, and it was pretty hard communicating with them. There were also inconsistencies with what I ordered from them. Although I thought that everyone was pleasant, I wouldn't recommend them to other people.