The carpets turned out great! Nick was very friendly and explained the process which EcoSafe uses when he came out to do an evaluation one week before the cleaning process. The equipment was able to accomodate an upstairs condo located towards the back of the complex. The actually cleaning process for two rooms only took about an hour, but 'dry time' was a lot longer than estimated (about 24 hours total compared to the quoted 4-6 hours). But by the following evening, the carpets were completely dry and just like new.