Carpet Plus Outlet did everything they said they would do and more. They were very patient with me taking 15 samples home trying to decide which color I wanted them to install. Once I made a decision, they had to order the carpet. It would be two weeks before it came in. Experience with other carpet companies left me doubtful on the delivery. Carpet Plus came through, and my carpet was installed in exactly two weeks. I just love it! My dogs love it! Their Better Business rating is what sold me to use their service. I honestly couldn't be happier. I went from tan to gray with little flecks in it, and it is beautiful!