This was the second time I used Carpets Plus Outlet and I was very pleased both times. The first time I had them put flooring into my kitchen. While they were here I mentioned to them that I wanted to put carpeting into the living room at a later them when I could set some money aside for it. They took the measurements in the living room for me after they finished the kitchen. So I had them come out to do the carpeting for the living room this time. Both jobs turned out beautifully. I went into the shop to pick out the flooring for both the kitchen and the carpeting for the living room. The staff at the showroom is great. They are patient and they spend ample time explaining the differences in materials and fabrics and what will wear better and last longer. They even gave me samples to take home to look at the different coloring and patterns to see what I preferred. Once I made my decision I went back to the shop to make the purchase they set up the appointment quickly and at a time that fit my schedule. The installers arrived on time and were very courteous. They were respectful of my home and they were friendly. When I called this time to do the living room they looked in my file and they still had the measurements! They worked quickly and efficiently. They worked very hard. They took the time to explain things about the carpeting and answered my questions. I asked if we needed to put Scotchgard on the carpeting and they explained that the Scotchgard is now built into the fibers so we don't need to add it on. Every time I drive past their shop I tell my friends, "that is where I got my flooring"! Last night at dinner with a friend when she was talking about doing some remodeling I referred her to them! I am very, very pleased with Carpets Plus Outlet!