I was driving by one day and decided to go into the Carpets Plus Outlet store. I had never used them before but figured I would try them out. The people seemed to be very approachable. I feel they listen to what you have to say--and then they do it. That says a lot! I hired them to replace the carpeting on one floor and install tile in the kitchen and the foyer. It came out great! I will definitely continue using them in the future because I was very pleased with the work they did. I feel the technicians are well trained and very respectful. It was very easy to get an appointment, also. The work was done in a timely manner. I strongly recommend using them.