Fair and honest
They're very honest. When they give you a quote, they've done their homework, so they know the availability of the parts and the parts' pricing, so when they quote the repair price it's accurate. And they don't find mysterious other things to fix while they're working on your car -- they fix what you took the car in to fix. If they do discover something new, they're good about explaining what it is and why it needs to be done. They're very fair.