When I was looking for a new hardwood floor, I decided to contact Abbey Carpet. Their customer service was great! I was able to find what I wanted. However, it did take a really long time for the flooring to arrive. But, that's kind of just the way it is in Hawaii. I liked that they kept in touch with me and made sure to contact me regularly. When I found what I wanted, they recommended a contractor for me. They did a great job! My flooring is working really well and we have had no problems. If you are thinking about using them, I would say be patient for the flooring to arrive, but when it does, it is well worth the wait.