I started a DIY project and I wanted to use an engineered hardwood product. I contacted Flooring.org and talked with Eric, the owner of the company. The particular product that I wanted was relatively hard to find, but he found it. The order was shipped directly from the manufacturer. When the product arrived, there were two boxes where the wood simply did not meet our standards. There were holes in the upper layer through which you could see the underlying layer. We called the manufacturer, and they told us that they would not replace the lower quality wood - because that was just the way that particular cut of wood's top layer came out. We then reached out to Eric to let him know what was going on. He was more than helpful. He ordered us two new boxes of product, and he absorbed the cost of the product plus the shipping cost himself. He had the replacement product to us within a week. He told us that he wanted us to be fully satisfied, and that he was willing to pay out of his own pocket to see that happen. I can not say enough good things about Eric, or about Flooring.org. They came through for us. Overall, their pricing was reasonable, and the whole experience worked out well for us. I only wish that I could give them Ten Stars instead of Five Stars. They were simply outstanding, and we would highly recommend Flooring.org to everyone!