Little did I know when I asked for a quote from Montell that I was going to be hiring the 'Cadillac' of home improvement companies. Each phase of the job was handled by a different crew each of whom introduced themselves to me (the homeowner) and were polite and friendly. At the end of every work day my yard was policed, picked-up and in a few cases blow-dried!
The concierge of the whole project was named Brett Kegerreis, a Senior Design Consultant) but he was much more than that. He was an Ambassador. He flawlessly handled any concerns I had quickly before they became issues.
The supervising associate (Scott Runge) made frequent and timely visits to the site. At all times I felt like I could approach any of the associates/craftsmen and would be treated with respect and sincerity.
The siding installers father/son were friendly, happy (!) and helped me put a big rock in a trailer without being asked. It may have only taken a few seconds of their time but it made a lasting impression on my mind. I made them a batch of cookies.
There were no 'pressure' tactics but a couple of issues arose that needed attention which I gladly accepted and I am now glad I had the extra work added.
I hope the craftsmen who worked on this project has a chance to drive by after the landscaping is complete and see what a fine job of which they were a part.