Do not use to move across state line
Motivated Movers moved us within the Birmingham metro area a couple of years ago and they were fine so we used them recently (Jun 2017) to move my Mother from Little Rock Arkansas to Birmingham and their timing and communication across states is more than terrible. Our contract stated they would pick up in Little Rock jun 24th between 2 to 4pm, and their delivery time was Sunday between 9 to 11am.
The movers did pick up at 3:45pm in Little Rock. Two young men did the moving and they did a great job. My elderly Mother and i arrived at her delivery address in Birmingham the next morning before 9am. We waited and waited. 11am came and went. I called, texted and emailed the company but no answer and no response. My 82 yr old diabetic mother and i waited in an empty apartment until 4pm when the movers finally arrived. No word, no communication from the movers or the company. The boys who moved were good but i believe they must have spent the night in Memphis (halfway point between Little Rock and Birmingham) and partied too late and got a late start driving the next morning. I complained to the company on Monday but the owner was angry with me!!!! He said i did not understand which i believe i did understand. I tried to get him to understand that someone should have called me. He disagreed. Well, for over 3k someone should have called me. They had my cell #. I turned them in to BBB who sent a letter to them but MM never replied. Mm is run by very arrogant people and desperately lack in communication and navigating skills. Try another company to move across states.