Our 15 y.o. dishwasher broke and damaged the laminate flooring. Water Pro's owner Andy Forey came same day we called. I'm going to give details, to demonstrate how knowledgeable and responsive he was, how determined he was to be sure we were satisfied with the end result, and how he helped minimize the hassle for us.
The damage turned out to be worse than first appeared; the dishwasher must have been leaking for a while before it failed and extensive sub- and sub-subflooring removal/repair was necessary. Andy immediately set up drying equipment and we just paid the insurance deductible and authorized direct payment for the dry out, which turned out to be more than twice the deductible. He got a sq ft value for replacement flooring as part of a detailed item by item repair/replace estimate that the ins. co. simply approved; no questions asked, check's in the mail. We ended up getting replacement flooring through Costco, saving hundreds of dollars His flooring guys did a great job. He even gave us the option of painting quarter round to match existing molding, saving hundreds more in laminate edging (still used it for carpet boundaries).
The new dishwasher turned out to be a major problem. Mfr installation specs were used for the prep, but delivery was delayed and then it barely fit; the installer gouged the new flooring and once in it couldn't be pulled out for servicing without removing the new flooring in front. Andy could have just said that's really unfortunate but it's beyond the scope of work. But he didn't. Instead, he devised a custom solution, cutting out a section of flooring (gouge included) and constructing a removable section finished with left over laminate edging that looks like it could have been planned all along. The dishwasher installer had also failed to secure the unit, so Andy did that, too.
No charges beyond the original estimate. And the floor looks great! This process took weeks through no fault of theirs, and Andy and his guys were pleasant and responded quickly to phone calls and emails the entire time, answering every question we had. If I ever have a problem like this again, I'm definitely going to call Water Pro.