Business Description:
We specialize in water damage restoration from broken pipes, flooding, hurricanes, and tornadoes; renovation and remodeling, 24- hour emergency service.
Categories
water & fire damage restoration service
Water Pro, Inc.
470 Dacula Rd #95, Dacula, GA 30019, USA
(404) 822-8632

Service

Total Experience

Will Recommend

Brian R.

Decatur, GA

Water Pro, Inc.

Good experience and an outstanding advocate

Andy responded right away when we called after the washer flooded, 9pm on a Friday night. He was out first thing the next morning (to save us some $) to do demo and set up fans/dehumdifiers and also tried water extraction to save the wood floor which unfortunately wasn't possible. Because the issue was created by a 3rd party contractor, there was some discussion and justification with their insurer, which he handled for us and was a great advocate so we were paid for all required repairs. He spoke clearly and intelligently about what we should expect during the drying and recovery process and patiently answered my questions. Estimate was easy to understand and every change in the repairs scope was reflected quickly in an updated quote. His subcontractors for the repairs were pretty good, but we had a few mixups about start time for the work, depending on the day. Generally, a good experience and he handled the panic immediately after the flood like a professional. Clearly he has done it before! Justin on his team was good as well and they are focused on the customer, particularly when it comes to dealing with the insurance underwriters.