They are honest, and dealing with them is straight to the point. He told me what realistically could and couldn't be done, and that was it. He ordered the type of shirt I wanted and printed them the way I wanted them done. There was a little bit of confusion on one of the orders. It wasn't a major mistake, just a little mis-communication by both parties. He offered to print more shirts to make up for that, which he didn't have to do.