Sadly, I would've given this company and crew a great rating a few days ago. After a broken sink that I didn't mention on moving day (bc I was going to let it go), and a washing machine that wasn't hooked up correctly flooded 25% of my first floor - the way I have been treated by the owner & his staff has been very disappointing. Disgusting, actually. I have stated I wasn't seeking any action, simply an apology. When I was told I didn't request for appliances to be hooked back up (which I did, and they all *were* hooked up), and that I was lying about the sink since I didn't bring it up in my survey the day of (again, I was reasonably letting it go). I let them know I would be sharing this story of how I feel I was treated (when again, just wanting an apology) on reviews & social media, and the owner told me he'd have his corporate attorney after me and he'd see me in court for slander. Unfortunately, if it's the truth, it's not slander.
They are going to reply with everything they're sending me in voicemails and emails, but again - they are not the actual facts. The facts are here in this review. They broke a sink, they didn't hook up appliances correctly (and yes I requested hookup) which caused a massive flooding of an oversized washer into the laundry and 2 adjacent rooms, and they were very rude in their refusal to acknowledge & apologize for their mistakes.