We were having plumbing back up problems in our house - we've used another plumbing company previously for the same issues but decided to try Plumbing Express after seeing their high ratings on Yelp. I called on a Thursday and they were able to come out the next day. Gareth, the tech assigned, actually called and offered to come out same day! That didn't work for us, but we did call back and ask for a different window of time for him to come out and they were able to easily accommodate. Gareth came and was very thorough and polite/friendly. He recommended a replacement to our sewer line at a reasonable cost, and explained why in easy to understand terms. I would definitely recommend Plumbing Express based on their customer service, responsiveness, professionalism and quality of work. So glad I found them!