Business Description:
The premier turn-key repipe plumber in Georgia. Call us for all your home repipe and service repair needs.
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Categories
plumbers & sewer repair
Plumbing Express
3050 Presidential Dr #202, Atlanta, GA 30340, USA
(404) 236-6535

Service

Total Experience

Will Recommend

K C.

Suwanee, GA

Plumbing Express

Do not expect any issues you have to be adressed or even listened to.

I will begin with the good. The plumbers were great and had all the water lines replaced ahead of schedule and we never lost water in the evenings. The dry wall repair was good as well.
I suggest you read the contract very thoroughly. They have an out for every issue. Should you contact the owner of the company to address your issues he becomes defensive. He will also not respond to the letter you send with your check about your issues. I did not ask for monetary reparation, just to fix what was not done right.
My issues were they send out someone who does not speak English. Therefore, I contact the owner telling him everything that needs to be covered in plastic as well as leave notes hanging everywhere in Spanish to assure this is done. It was not. Had this been done, the clean up, which they are not good at would have been much easier. Yes, we expected drywall dust but it could have been minimized had they covered the upper kitchen cabinets top to bottom as I requested. Dry wall mud on the cabinets was a bonus to clean up.
When I told the drywall man not to worry about cleaning the laundry room (which he understood, he proceeded to not clean anything else and left). The owner says I told the drywall man it was ok not to clean anything and defended his employee instead of offering the customer service he should have. Hanging light fixtures and fans do not get covered so expect paint splatter and drywall dust. If they remove blades from your ceiling fan, they do not reattach them.
They used masking tape to attach plastic to the ceiling which pulled off paint and was not repainted. Watch out for the paint matches. I have two adjacent rooms with white ceilings. They only color matched one but they are two different whites. So now I have a big patch in the ceiling that does not match. Also, watch for your paint finishes. They do match the finish. I use eggshell paint in my house. They did not match the finish. So just know, if you use them you may have some painting to do in your future.
These are little things the company could have fixed for me and I would have given them a 5 star review. The fact that they ignored my concerns and hid behind their contract shows how much they are concerned about their customers and their satisfaction. In the end, you will have new water lines!