Scott "heard" what we wanted and directed us to the TV that would be a best fit for us and our space. He remembered our audio system installed 7 years ago and sent a great team, Joe & Nathan, to our home. They not only installed the TV, but troubleshooted other problems we were experiencing that led to unexpected changes and additional work. Somehow, everything that was needed was already on the truck, and they were able to take care of it all in one visit!