My husband and I were driving on the day of our 38th wedding anniversary to visit our daughter's family, so we listened to the cassette recording of our wedding ceremony <3 While rewinding, it got stuck and we couldn't get it out. I went to WBAV for help; Kevin & his nifty tool got the cassette out unscathed in less than 5 minutes! Kevin wouldn't take any money for his help <3 <3 but it meant SO much to us to have our tape back! Thank you, Kevin (& Scott for letting me know how to write a review!) We will always come to WBAV for our car stereo needs!!