D. Scott Yoder was very helpful in helping me purchase a Yamaha receiver for my father. The receiver needed to be compatible with a JVC turntable and a CD player yet basic in features to make it easy to use. This was compounded by the need to be certain dimensions to fit within the entertainment cabinet. This purchase required several trips into the showroom. Scott was very helpful each time and spent time looking for a unit that would fulfill all my needs. One early trip involved Scott giving advice on which reliable website to use to order a needle and he took the time to verify the correct model number. Once Scott found an Yamaha model that would work for me I appreciated the upgrade to an in stock model with a split the cost difference deal. Today as I installed and connected everything Scott answered a few questions over the phone. This customer service is so worth any additional cost over a big box store sale.