They are open, honest, and tell you exactly like it is.
I had to be towed when my brother was in town. I have AAA, and when the man came to tow my vehicle he asked where I would like to go. When I told him the dealership, he respectfully asked why I would go to the dealer when it was more expensive. He then told me about Milex Complete AutoCare. I said that I would try it. They were very good.
Milex is good about telling me what is wrong and how much it is going to cost. Honestly, my car is 7 years old, and I would like to keep it because I don't want a car payment. They are good about telling me when I need an oil change etc... I have been using them for about 2 and a half years. When they repair my car they do a good job. The only reason I gave them a 3 on price for value is because I don't really know, and just rely on what they tell me.