Business Description:
Carpet and upholstery are one of the largest investments in your home, and we promise to help you get the most life out of them as possible.
Categories
carpet & upholstery cleaning
Pristine Carpet Cleaning
12161 Bannock St a, Westminster, CO 80234, USA
(303) 993-6751

Service

Total Experience

Will Recommend

Tonya W.

Arvada, CO

Pristine Carpet Cleaning

The Gentlemen Were Friendly, but the Cleaning Was Terrible

I used Pristine Carpet Cleaning via a Groupon. Great price, prompt service. However, my carpet cleaning ended up mostly being a bucket of soap dumped on my carpets that was scrubbed in by their machine. As a result, it took over 24hrs to dry and was extremely "crunchy". I ended up taking my Hoover steam vac to it to pull out the dirt and each time (took six times over six days), the extracted water would come out black and bubbly with soap (I would post a pic, but I do not know how to on this review). All in all, it was not what I bargained for at all.

comments

Hi Tonya,
Thank you for your review. I really appreciate you taking the time to write a review even when it isn't in our favor. Please remember that we have a 30 day guarantee on all of our service, and we are always more than happy to return at no charge to take care of any thing that you are unhappy with.
That being said our cleaners do not dump solution on carpet ever. It is mixed to the appropriate ratio of cleaning solution to water, and then added to our Cimex cleaning machine. The carpet should never be crunchy. We currently have some new trainees working with us, and it is possible that the mixture was too strong. We are happy to return to take care of this at no charge.
Our process is different from that of a steam cleaner. The products a specifically designed digest oils and greases that hold and trap soil to the carpet and emulsify those products and soil into a finite powder which vacuums out the next time you vacuum your carpet (we recommend you wait 48-72 hours before you do your next vacuuming). Your steam cleaner was pulling out that finite powder, and possibly preventing the process of emulsification from reaching it's full potential. Again please call us if you ever have any issues. Our goal is your satisfaction, and we really work hard to make sure our customers get the best cleaning.

Pristine Carpet Cleaning commented on 03/23/2018