(Go to YELP and see the 96 reviews YELP "won't include in star rating" -- search for "not YELP recommended reviews" There are like 96 one-star negative ratings for VCA HAH that somehow don't count. -- all one star)

We pulled our five pets out of this vet recently after five years because 1) the vet (woman, middle-aged, blond, big) has gotten very inarticulate yet condescending (starting every conversation with let me finish) and the med director is a rude arrogant guy also. After tellling him weeks ago that I was taking all 5 pets out out their care and calling their VCA corporate number to also tell them this, he (the med director ) feels he has to send me a letter saying they are discontinuing my care. (What a joke!) How small and defensive can VCA HAH get!!! Anyway I have long since found a great vet, Dr Bob at Sheridan Animal Hospital, where they answer their phones (don't take 10 mins like VCA HAH) and where they are not so assembly line. Another big thing with VCA HAH is their disorganized records. For two of my pets, 2 days in a row, they messed up their medical records. A black cat (tuxedo) they had as brown on the form and they erroneously said that he was found at a shelter (wrong) and for another cat they had lost the notes entirely for his last phys exam, and then when I noticed this and pursued it, they found some scribbled vet notes that I requested they type like the others (so I could understand them) and that is when the mgr and med director got very defensive (med director said oh I can read them) like that is all that matters (not the customer). (Accurate Records are important for pet insurance.) This place has real problems and it starts with bad mgmt from the director and office mgr and a condescending vet who does not want to articulate things for people who want to understand!. Disappointed in how this place has changed. Others may have great experiences. Good for you!