The lobby is pretty big compared to any vets in the area. I have been to a few and pretty sure this is the biggest lobby. There is usually a lady at the front that helps you check in knowing that an excited dog can be a handful... The staff had always been extremely friendly and can make your appointments in a timely manner. They have showed me step by step how to administer certain meds when needed. They are my favorite vet office that I have been to thus far. Doctors and assistants are all extremely helpful. Definitely recommend if you need a vet for your little fury babies. :)