Business Description:
Categories
tires & wheel alignment
Bob Lee's Tire Company
1631 4th St N, St Petersburg, FL 33701, USA
(727) 822-3981

Service

Total Experience

Will Recommend

danny g.

St Pete, FL

Bob Lee's Tire Company

BEWARE - OVER CHARGED!

I dropped my car off for a tire rotation and balance. This cost is normally about $25 give or take. I was presented a bill for $85. No joke! I asked them how much a normal rotation and balance was and they replied $12 or the rotation and $13 for the balance. The service guy said he performed a best type (road force) and it costs more which I never asked for. So I told them no and they reduced the price to $55. Still a bunch of $@!#%. I found a scratch on one wheel and a loose weight on another. $@!#% workmanship and sneaky pricing. Go somewhere else.

comments

Dear Mr. Danny Goss,
I am very sorry you had a bad experience at Bob Lee’s. After reading your review and asking my staff, it appears my sales-rep did a very poor job of explaining our balancing process, not to mention he was rude and abrupt when questioned. For this I am very sorry and I hope you would not let one person’s poor judgement keep you from returning to Bob Lee’s. We pride ourselves on being very customer oriented as well as using the most up to date technology when servicing vehicles.
I am refunding your balancing cost of $51.36 because I feel you did not receive the great customer service we are known for at Bob Lee’s. I hope that you will return one day and give us a chance to earn your trust.
Thank you for taking the time to make a review. It gives me a chance to address problems with staff, products, and general problems that I may not be aware of at the time of the incident.

Warm Regards,

Todd Murrian
Managing Partner

Bob Lee's Tire Company commented on 06/04/2015