Nordic Energy Systems has great quality products and a knowledgeable staff. When our pellet stove that we ordered actually got stuck on a shipping container from Italy through no fault of theirs, they gave us a pellet stove from the showroom and installed it the day that we were expecting our new stove. The showroom stove was installed just until ours arrived. Nordic Energy Systems took the bull by the horns and told us we were going to be cold, and how that was not OK.

When our pellet stove came in on the shipping container, they brought that one here and took the showroom one away. It was free delivery, and they took care of all the legwork--taking the heavy stove out of the truck, around the house and down the stairs.

Lisa was great and kept me informed on the shipping container's status with e-mails and calls. We ordered the stove in July and it didn't come until the end of October.

Afterwards, we order our pellets from them because the quality is reliable. There was a shortage on pellets for a couple years, but we call up Lisa in the summer and and tell her we need pellets and they store them there.

Their price really reflects the service and quality, because it's great quality stuff--very good.