Business Description:
Sudbury's respected dealer in fireplaces, stoves, saunas and accessories. We specialize in wood, pellets, sauna and accessories.
5 51 reviews
Categories
heating & air conditioning
Nordic Energy Systems Ltd.
2324 Long Lake Rd, Sudbury, ON P3E 5H4, Canada
(705) 522-9403
http://www.nordicenergy.ca

Total Experience

Quality

Will Recommend

Alan V.

Sudbury, ON
Nordic Energy Systems Ltd.

Average

I recently bought a wood stove from Nordic Energy Systems Ltd.. I was told to give the warehouse two days notice before I came to pick up my purchase, but I called ahead and it still wasn't there when I arrived two days later. I also got a technician to come give a quote a chimney installation to go with the stove. He told me he was going on vacation and then totally forgot about me when he came back. I had to call back and remind him to set up an appointment with me. When he did come out, his quote was much higher than anyone else I called. I still haven't decided whether to go with Nordic Energy Systems Ltd. for the installation. I am not dissatisfied, but I am disappointed about the amount of hassle during this exchange and the price associated with the installation. My previous experience with Nordic Energy Systems Ltd. has been much better.

comments

Thank you for your valuable input and our sincere apologies for any inconveniences. The only way we can improve is to know where we fell short, investigate the cause and implement systems and procedures to ensure it doesn’t happen again. We all learn from our mistakes, the unfortunate joys of managing growth.

Our wood stove installation costs may be higher but you can be rest assured that you will have the best chimney system available on the market, ICC EXCEL, which carries a lifetime warranty even after a chimney fire. We had a customer save his new dream log home after an incredible chimney fire. The excessive temperatures warped the insides of the chimney but contained the fire and it was all replaced under warranty. He said it was money well spent. You pay for quality up front, but reap the savings down the road.

We hope you we will reconsider.

Sincerely,
Jukka Ovaska
Owner & General Manager

Nordic Energy Systems Ltd. commented on 08/07/2015
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