- No matter where you live in Rhode Island or Southern Mass, we have a AAA approved location near you. Johnston, RI. North Kingstown, RI. Smithfield, RI. Seekonk, MA.
- tires & wheel alignment
- Request an appointment
I've been coming to Tire Pros for the last 5 years with no problems until the last six months. A great service manager retired in December 2009 and if I had a problem he would be on top of it untiled it was resolved. I went in March 2010 to have brake work done and new rotors and pads were installed on both axles. About three weeks after they were installed the front axle was smoking and I could not keep my truck on the road. I brought it back into Tire Pros and the diagnoses were front brake calipers. I questioned the service manager about why the calipers weren't changed a month ago when first when they were needed to be changed and I had the funds to have them installed. I was told they weren't needed to be changed. I have been told it will be obvious if they were needed to be changed. The first appointment. Cost $400 and $350 second appointment. I discussed my opinion with Jim M and I left his store upset. I told Jim my wife will need four tires for her vehicle and I'm buying elsewhere. Jim called me the next day to see if I would change my mind and he wants to keep me as a customer. He offered to put four Goodyear tires on my wifeâ€™s auto $240.00 and I told him that I would think about the offer. Two weeks later I decided to give Jim a second chance so I called his cell phone to make an appointment. Last Wednesday I made an appointment to have the tires mounted. I was told they would be Goodyear p2257516 size. The wrong size tire. Well, the tire size on the car is p2257517. Strike one. Then, Jim said he had 4 tires (good year, correct size) in the warehouse. Good year Integrity. My wifeâ€™s vehicle is an SUV and the Integrity Good Year fits an automobile/van. Wrong tire again. Strike two. If I didn't do research my wifeâ€™s auto would have the wrong type of tire. I expressed my concern once again. It's not about the money because I spent around $9,000 over the last 4 years in Jim's store. This could have been disastrous (accident) if I allowed these tires mounted. I went elsewhere to have the correct tires mounted and I can sleep well at night knowing my wifeâ€™s auto is safe.